- Manage customer queries through phone calls, emails, and chats to resolve issues efficiently.
- Utilize advanced excel skills such as HLOOKUP, VLOOKUP, Pivot Tables to analyze data and provide insights.
- Provide excellent customer support by understanding their needs and preferences.
- Ensure timely resolution of customer complaints while maintaining a high level of service quality.
Desired Candidate Profile
- 0-3 years of experience in BPO or related industry (customer service).
- Proficiency in using Microsoft Office applications including Excel.
- Robust understanding of basic computer knowledge and internet navigation skills.
- Excellent verbal and written communication skills for effective interaction with customers.
📌 Mis Executive (Mumbai)
🏢 Gionik Human Capital Solutions
📍 Mumbai
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