Immediate Joiners Only

Responsibility & Skill Set

Operational Management

- Monitor day project tasks and workflows to ensure timely delivery and SLA compliance.
- Track and analyze operational metrics like AHT, productivity, turnaround time, and backlog.
- Review quality performance using key Quality Metrics such as Accuracy %, Error Rate, and Scorecards.
- Manage GAC workflows, resource allocation, queue management, and team productivity.
- Support team coaching, coordination, and performance management to maintain operational excellence.
- Prepare and present structured Weekly/Monthly/Quarterly operational reports to clients and leadership.
- Coordinate effectively with internal teams, crossfunctional stakeholders, and external partners.
- Handle client interactions, escalations, and ensure smooth governance of all deliverables.

Skill set





- Good understanding of US Insurance processes.
- Qualified certifications such as LOMA are preferred.
- Experience in intrateam management, coaching, and driving team performance.
- Proficiency in Excel, PowerPoint & MS Visio (Preferred)
- Experience in SOP (Standard Operating Procedure) creation and process documentation.
- Excellent written and verbal communication skills, with the ability to articulate technical and functional issues clearly to leadership through structured reporting (Weekly/Monthly/Quarterly).
- Strong reporting and governance capability to ensure consistent operational oversight.

Education:

- Graduation/Post Graduation

📌 AM - RIS (Noida)
🏢 MetLife
📍 Noida