Role & responsibilities

- Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
- Ensure all customer complaints and issues are resolved maintaining high service standards
- Establish and strengthen all key customer relationships to generate sustained business
- Ensure growth in account balances and achievement of aggregate cross sell points target
- Ensure maintenance of cash balance as per Cash Retention Limit
- Control and monitor leakage of income, office accounts and anti-money laundering s
- Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately

Preferred candidate profile

- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Valuable communication (both verbal and written) skill in both English and the local language

📌 Branch Head (Hyderabad)
🏢 Axis Bank
📍 Hyderabad