Job Purpose

To lead and drive residential sales operations across a specific zone by managing sales teams, achieving revenue targets, improving conversion rates, and ensuring customer satisfaction. The Zonal Head is responsible for strategic planning, performance management, cross-functional coordination, and ensuring successful execution of all residential sales initiatives within the zone.

Key Responsibilities

1. Sales Strategy & Revenue Achievement

- Develop and implement sales strategies for the assigned zone to achieve monthly and annual revenue targets.
- Monitor performance of all regional and project sales teams under the zone.
- Drive sales productivity through structured planning and performance tracking.

2. Team Leadership & Management

- Lead Residential Sales Regional Heads, Team Leads, and FLS teams across multiple projects.
- Conduct weekly performance reviews and guide teams on improving conversions and follow-up effectiveness.
- Provide coaching, training, and mentoring for consistent team development.

3. Customer Relationship Management

- Ensure superior customer experience throughout the sales cycle.
- Resolve escalated customer issues and complex sales cases.
- Develop and maintain strong relationships with premium, corporate,



and HNI customers.

4. Project & Inventory Management

- Work with project teams for inventory planning, pricing, stock management, and current launches.
- Analyze demand trends and align sales activities with customer preferences and market expectations.
- Ensure proper allocation of inventory to teams based on performance and market need.

5. Cross-Functional Collaboration

- Coordinate with Marketing, CRM, Projects, Legal, and Finance to ensure seamless sales operations.
- Work closely with branding and marketing to design region-specific campaigns.
- Provide inputs for digital campaigns and lead generation strategies.

6. Reporting & Analytics

- Review daily/weekly/monthly MIS reports for zone performance.
- Provide leadership with insights on sales trends, market conditions, and competitor activities.
- Track key KPIs such as site visit ratios, lead-to-booking conversion, and follow-up effectiveness.

7. Process Compliance & Governance

- Ensure adherence to sales processes, documentation standards, and compliance guidelines.
- Oversee booking documentation, agreements, collections, and customer onboarding flows.

📌 Sales Head (Navi Mumbai)
🏢 G Square Housing
📍 Navi Mumbai