- Develop and maintain custom Remote Actions using PowerShell and Nexthink Act.
- Create interactive dashboards and NXQL queries to visualize and analyze user experience data.
- Build and deploy Nexthink campaigns to gather user feedback and drive engagement.
- Integrate Nexthink with other ITSM and monitoring tools (e.g., ServiceNow, SCCM).
- Collaborate with cross-functional teams to implement automation workflows and experience improvement initiatives.
- Analyze IT changes and proactively develop solutions to mitigate user experience risks.
- Work with Nexthink Modules: Deep experience with Act, Engage, and Portal.
- Scripting & Development: Robust in PowerShell with ability to write scalable Remote Actions.
- NXQL: Proficient in writing and optimizing queries for data extraction and analysis.
- Integration: Experience integrating Nexthink with external systems via APIs or connectors.
- IT Infrastructure Knowledge: Familiarity with Wintel, virtualization, RDP, and network/system administration.
- Cloud Platforms: Hands-on with AWS, Azure, or similar platforms.