Job SummaryWe are looking for a motivated and customer-focused BPO Executive to handle customer queries, provide accurate information, resolve complaints, and maintain high-quality customer service. The candidate should have good communication skills, a positive attitude, and the ability to work in a target-driven environment.

- Key ResponsibilitiesHandle inbound and/or outbound customer calls.
- Respond to customer queries through phone, email, or chat.
- Provide accurate information about products, services, orders, or processes.
- Resolve customer complaints and issues professionally.
- Maintain customer records and update information in the CRM/system.
- Follow company policies, processes, and quality standards.
- Meet assigned productivity, quality, and customer-service targets.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain professional communication with customers.
- Work effectively as part of a team.




- Required SkillsGood verbal and written communication skills.
- Basic computer knowledge.
- Valuable listening and problem-solving abilities.
- Customer-focused attitude.
- Ability to work under pressure and meet targets.
- Willingness to work in rotational shifts, if required.
- Knowledge of MS Office and CRM software is an advantage.
- QualificationMinimum 12th pass; graduation is preferred.
- Freshers and experienced candidates can apply, depending on the role.
- ExperienceFreshers: Eligible for entry-level positions.
- Experienced: 1–3 years of experience in BPO, customer service, telecalling, or a related field preferred.
- Work EnvironmentFull-time position.
- May involve rotational shifts/night shifts depending on the process.
- Performance-based targets and incentives may apply.

📌 Telecaller (Mumbai)
🏢 Ileads Auxiliary Services
📍 Mumbai