Job Description – TV TechnicianPosition: TV Technician

Department: Service / Technical Support

Employment Type: Full-Time

Experience: 1–3 years preferred

Location: [Location]

Reporting To: Service Manager / Team Leader

Job SummaryWe are looking for a skilled and responsible TV Technician to diagnose, repair, install, and maintain LED/LCD/Smart TVs. The technician will be responsible for attending customer service calls, identifying technical issues, carrying out repairs, and ensuring customer satisfaction.

- Key ResponsibilitiesVisit customer locations as per assigned service calls.
- Diagnose faults in LED, LCD, Smart TVs and related components.
- Troubleshoot issues related to:
- Display/panel
- Main board
- Power supply board
- T-Con board
- Backlight
- Speaker/audio
- Wi-Fi/Bluetooth
- Software/firmware
- HDMI, USB and other input/output ports
- Perform component-level or board-level repairs where applicable.
- Replace defective parts such as panels, PCBs, LEDs, connectors, speakers, etc.
- Carry out TV installation, uninstallation, demonstration, and setup.
- Check the TV thoroughly after repair to ensure proper functioning.
- Explain the issue and repair process clearly to customers.
- Maintain proper service reports and update the status of every assigned call.
- Collect applicable service/visit charges from customers as per company policy.
- Handle spare parts and tools carefully and maintain proper records.
- Follow company safety procedures and technical guidelines.
- Complete assigned service calls within the required turnaround time.




- Escalate complicated or unresolved technical issues to the senior technician/service manager.
- Maintain professional behaviour and good customer relations.
- Required SkillsGood knowledge of LED/LCD/Smart TV technology.
- Knowledge of electronic components and circuit boards.
- Ability to use a multimeter and other basic electronic testing tools.
- Valuable troubleshooting and problem-solving skills.
- Basic knowledge of TV software and firmware.
- Ability to read basic circuit diagrams/schematics is an advantage.
- Good communication and customer-handling skills.
- Ability to work independently at customer locations.
- Willingness to travel within the assigned service area.
- Educational QualificationITI / Diploma in Electronics, Electrical, or a related technical field preferred.
- Candidates with relevant TV repair experience may also be considered.
- ExperienceFreshers: Candidates with relevant technical knowledge may be considered.
- Experienced: 1–3 years or more in TV/electronics repair and servicing preferred.
- Performance Parameters (KPIs)Number of service calls completed.
- First-Time Fix (FTF) percentage.
- Repeat complaint rate.
- Turnaround Time (TAT).
- Customer satisfaction.
- Proper service-call documentation.
- Spare-parts utilization and accountability.
- Personal AttributesHonest and responsible.
- Punctual and disciplined.
- Customer-friendly attitude.
- Good troubleshooting ability.
- Willingness to learn new TV technologies.
- Ability to work under pressure and meet service targets.

📌 TV Technician (Virar)
🏢 Aadarsh Temperature
📍 Virar