Associate Cloud Operations Engineer II

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

Execute ticket triage, investigation and resolution of reported incidents
Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue
Troubleshoots problems with user accounts and application access
Perform daily system administration tasks to verify that all systems are up and running
Installation and configuration of software in cloud-based environments to ensure high availability
Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness
Operate and maintain orchestration routines in production
Complete periodic application software updates and software version upgrades




Install and configure new customer environments as needed
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Perform root cause analysis for production issues where the root cause is in infrastructure, workplace, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
Performs basic database monitoring and troubleshooting of database performance issues
Participate in after-hours maintenance when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Participate in 24/7 on-call support including shift rotations where required
Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment
Other duties as assigned

📌 Application Support Engineer (Bengaluru)
🏢 Naukri e-Hire
📍 Bengaluru