- Technical QuestionHow do you approach troubleshooting complex technical issues reported by customers Can you describe your experience with diagnosing and resolving software or hardware problems remotely
- How do you handle difficult or irate customers in a support scenarioDescribe a time when you provided exceptional customer service to resolve a challenging issue
- How do you stay updated with the latest features and updates of the products/services you support
- Can you explain a technical concept related to our product/service to a non-technical customer
- How do you document customer interactions and technical solutionsProvide an example of a report or documentation you created to improve support efficiency or customer satisfaction
- How do you collaborate with other teams (eg , development, product management)



to resolve customer issues
- Describe your role in escalating critical issues and coordinating responses across teams
- What customer support tools or systems have you used in previous rolesHow do you leverage remote desktop tools or software to assist customers effectively
- How do you ensure that customer support processes align with service level agreements (SLAs)Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again

Location: Ahemdabad, Gurgaon and Bangalore,Ahemdabad, Gurgaon and Bangalore

📌 Laptop / Customer Support Professional (Mumbai)
🏢 Gravia Technologies
📍 Mumbai