IT EXECUTIVEDepartment: Information Technology

Experience: 4–7 Years

Location: Pune

Employment Type: Full-Time

CTC: ₹4.00 LPA – ₹5.75 LPA

Reporting To: IT Head / Senior Management

Joining: Immediate Joiners / Short Notice Preferred

JOB SUMMARYWe are looking for a skilled and proactive IT Executive to provide L2/L3 IT Support, ERP Application Support, AWS/Server Administration, Application Deployment, Troubleshooting, IT Security, and Backup Management.

The ideal candidate should have hands-on experience in ERP systems, AWS/cloud infrastructure, Windows/Linux servers, networking, application support, security, and backup management. The candidate will work closely with the ERP Development Team, IT Team, vendors, and cross-functional departments to ensure smooth, secure, and reliable business operations.

- KEY RESPONSIBILITIES1. L2/L3 IT SupportProvide L2/L3 technical support for complex IT, system, network, server, and application issues.
- Troubleshoot and resolve escalated technical issues within defined timelines.
- Identify recurring issues and implement permanent corrective actions.
- Provide technical support to users across departments and locations.
- Maintain incident, issue, and resolution records.
- 2. ERP SupportProvide technical and application-level support for ERP systems.
- Troubleshoot ERP application, user-access, integration, database, and performance-related issues.
- Coordinate with the ERP Development Team for bugs, enhancements, and technical issues.
- Support ERP configuration, testing, upgrades, implementation, and troubleshooting.
- Ensure smooth day-to-day ERP operations.
- 3. AWS & Server AdministrationManage and monitor AWS infrastructure, including EC2, S3, IAM, VPC, CloudWatch, and related services.
- Administer and troubleshoot Windows/Linux servers.
- Perform server monitoring, patching, maintenance, and performance optimization.
- Monitor server uptime, resource utilization, capacity, and system health.
- Troubleshoot server, application,



infrastructure, and connectivity issues.
- 4. Application & Deployment SupportAssist the ERP Development Team with application deployment and release activities.
- Support development, testing, staging, and production environments.
- Handle application configuration, updates, patches, and deployment activities.
- Troubleshoot deployment failures and production issues.
- Follow proper change management and rollback procedures.
- 5. IT SecurityMaintain IT security controls, user access, permissions, and authentication.
- Monitor and resolve security-related alerts and incidents.
- Ensure timely OS, server, application, and security patching.
- Support antivirus/endpoint security, firewall, VPN, and access-control activities.
- Follow organizational IT security policies and best practices.
- 6. Backup & Disaster RecoveryManage and monitor regular server, database, application, and critical data backups.
- Verify backup completion and resolve backup failures.
- Conduct periodic backup restoration/testing.
- Maintain backup schedules, documentation, and recovery procedures.
- Support disaster recovery and business continuity activities.
- 7. Network & Infrastructure SupportTroubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and connectivity issues.
- Coordinate with Internet Service Providers and IT vendors for technical issues.
- Monitor network and infrastructure performance.
- Maintain IT infrastructure and network documentation.
- 8. Vendor & Cross-Functional CoordinationCoordinate with ERP vendors, AWS/cloud vendors, software providers, hardware vendors, and IT service providers.




- Work closely with ERP Development, HR, Finance, Operations, Administration, and other departments to resolve IT-related requirements.
- Ensure timely escalation and closure of technical issues.
- 9. IT Operations & DocumentationMaintain IT assets, software licenses, server records, backup records, and user-access records.
- Prepare IT MIS, incident reports, system health reports, and operational reports.
- Maintain SOPs, technical documentation, troubleshooting guides, and escalation matrices.
- Support IT audits and continuous technology improvement initiatives.
- REQUIRED EXPERIENCE & SKILLS4–7 years of relevant IT experience.
- Strong experience in L2/L3 IT Support and ERP Support.
- Hands-on experience in AWS / Cloud / Server Administration.
- Experience with Windows/Linux Server Administration.
- Experience in application and production support.
- Basic SQL / Database knowledge.
- Strong networking knowledge: LAN, WAN, TCP/IP, DNS, DHCP, VPN.
- Knowledge of IT Security, Backup & Disaster Recovery.
- Strong troubleshooting and problem-solving skills.
- Good communication, coordination, and documentation skills.
- Ability to independently handle complex technical issues and coordinate with development and business teams.
- QUALIFICATIONBachelor's degree in IT, Computer Science, Information Technology, or a related field.
- Relevant technical certifications in AWS, IT Infrastructure, Networking, or System Administration will be an added advantage.

CANDIDATE PROFILEThe ideal candidate should be technically solid, hands-on, proactive, and capable of independently managing L2/L3 IT support, ERP issues, AWS/server operations, application deployments, security, backups, and infrastructure troubleshooting.

The candidate should also be comfortable working with developers, vendors, senior management, and cross-functional business teams.

Immediate Joiners / Short Notice Candidates Preferred.

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