1. Floor & Outlet Operations

- Manage the complete floor operations during the assigned shift.
- Ensure smooth opening and closing of the outlet.
- Monitor customer flow, table/floor service, billing, and overall guest experience.
- Ensure products are properly displayed, fresh, and available throughout the day.
- Coordinate with the production/kitchen team for product availability and replenishment.

2. Team Management

- Supervise, guide, and motivate sales and service staff.
- Allocate duties and prepare staff shift schedules.
- Monitor employee attendance, grooming, discipline, and performance.
- Train new employees on customer service, product knowledge, and company procedures.
- Handle staff issues and maintain a positive working environment.

3. Sales & Customer Service

- Drive daily sales and achieve assigned sales targets.
- Ensure excellent customer service and customer satisfaction.
- Handle customer complaints professionally and provide quick solutions.
- Promote bakery products, special offers, combos, and seasonal products.
- Monitor upselling and cross-selling by the team.

4. Inventory & Product Control

- Monitor daily stock levels and product availability.
- Coordinate with the store/production team for replenishment.
- Minimize product wastage, damage, and stock discrepancies.
- Ensure proper FIFO/FEFO practices are followed.
- Monitor expiry dates and product quality.

5. Hygiene & Quality

- Ensure high standards of personal hygiene and staff grooming.




- Maintain cleanliness of the sales floor, counters, equipment, and customer areas.
- Ensure food safety and company SOPs are followed.
- Conduct regular checks of product quality and presentation.

6. Cash & Reporting

- Monitor billing and cash-counter operations.
- Ensure accurate cash handling and POS transactions.
- Check daily sales, wastage, stock, and operational reports.
- Report daily operational issues and performance to the management.
- Required SkillsStrong leadership and team-management skills.
- Good communication and customer-handling skills.
- Sales-oriented approach.
- Good knowledge of bakery products and retail operations.
- Ability to handle customer complaints and operational pressure.
- Basic knowledge of POS, billing, inventory, and daily reporting.
- Positive grooming and professional attitude.
- Ability to work in shifts, weekends, and on holidays when required.
- Preferred QualificationsGraduate / 12th Pass with relevant experience.
- 2–5 years of experience in bakery, café, restaurant, QSR, or food-retail operations.
- Experience managing a team will be preferred.
- Key Performance Areas (KPIs)Daily/monthly sales achievement.
- Customer satisfaction and complaint resolution.
- Staff productivity and attendance.
- Product availability and display standards.
- Reduction in wastage and stock discrepancies.
- Hygiene and food-safety compliance.
- Smooth day-to-day outlet operations.

📌 Floor Manager (New Delhi)
🏢 Manith Creations
📍 New Delhi