Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya team-oriented community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

- 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to drive independent case resolution and support process improvements.
- Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
- Willingness to work in a 24x7 environment.

YOUR PROFILE

Required Skills

- Excellent verbal and written communication in English.




- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification

- Graduate in any discipline.

Work Location & Shift

- Work from Office and Work from Home
- Noida & Kolkata
- Flexible to work in a 24x7 rotational shift environment

Experience Range:

- 2-4 Years

WHAT YOU''LL LOVE ABOUT WORKING HERE

- You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. .
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📌 Associate Business Advisor (Kolkata)
🏢 Capgemini
📍 Kolkata