Customer Service Representative (CSR)
Job Details:Designation: Customer Service Representative
Contract Tenure: 1 Year
Experience: 2 to 3 Years
Number of Openings: 1
Location: Gurgaon / Mumbai / Baroda
Working Days: 5 Days Week
Working Hours: 8-hour shift-based schedule
Work Mode: Work from Office
Job Description:

- Manage end-to-end Customer Service Order Entry, Invoicing.
- Distributor and Hospital Order Processing.
- Verification on PO vs Sales Order for price, availability, mode of shipment, and other terms of PO if PO is from Hospital/Tender Supply.
- Manage bundle order, discount, and service agreement orders.
- Raise freight debit note and maintain tracker.
- Inform availability to customer against their orders.
- Change Plant to supply against order based on requirement and communication from Sales and customer.
- Change UPN to supply BO items.
- Communicate with customer, Sales, and Finance for credit hold orders.
- Coordinate with warehouse for dispatch and AWB details.
- Communicate with customer on AWB and pick-up from Airport in case of Airlift.
- Process GST Billing of items on consignment for >180 days and communicate with customer and Sales.
- Cancellation of BO items >180 days and communicate with customer and Sales.
- Coordinate with Sales, Commercial, and customer on price discrepancy and track price discrepancy orders and service them once price discrepancy is resolved.
- Communicate availability to customer on need basis.
- Attend customer, Sales, Finance, Warehouse, and Planning issue-based telephonic and conference calls.
- Communicate order status to customer and Sales.
- Communicate BO and Expected Date of Arrival (EDA) to customer and Sales.
- Communicate invoice and DC copy with customer as needed.
- Monitor block orders and take necessary action to service orders.
- Monitor expired consignment field inventory and coordinate with customer, Sales,



and channel to close open consignment.
- Support order entry automation project.
- Support audit requirement.

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📌 Order Management Specialist - SAP (Gurugram)
🏢 PERSOL
📍 Gurugram