Role:

Executive Gold Loans

Vertical:

Enterprise Lending

Business Line:

Gold Loans

GL

Product:

Function:

Operations

Reports to:

Branch Manager

Exp in Years

Min: 2

Max: 4

Job Role

Coordinate with branch sales team and support BSM, SMs for lead conversion Tele-calling / follow up on leads given by salesteam and Corporate office

Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis

Conduct self gold valuationand inform gold loan amount. Manage external gold valuation processi.e.

interacting with valuator making sure that the process is followed

Update valuation details in system i.e. Gold portaland loan booking system Ensure loan processing completed within stipulated TAT.

Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket

Follow up with customer for timely interest collection

Gold loan file disbursal in system (this could bedone by BOM for most Branches).

Custody of gold packets in the office,



record it asper process

Raise Payment Request / Cheque Disbursement, recordit as per process.

Arrange to send the complete file to COPS as per process.

Manage Related MIS, interface with COPS, regionalteams as might be required.

Co-ordinate with central tele calling team for collections / follow up for payments from overdue borrowers

Customer Support / Service as, required.

Key Responsibilties

Sales process management in FMCG/ Direct sales company

Understanding of gold process understanding, KYC Knowledge & Sales process

Gold loan Sales process & BTL Marketing

Process understanding, KYC Knowledge, Understanding of the documentation required, Product

/Competition Knowledge

Mandatory skills

Experience in collection and auction will be preferred. Min 2 years experience in gold valuation at gold loan NBFCs.

📌 Gold Loan Executive (Sahibzada Ajit Singh Nagar)
🏢 HDB Financial Services
📍 Sahibzada Ajit Singh Nagar