Job Description – Customer Support Executive

Job Role: Customer Support Executive Operations

Industry: Courier & Cargo / Logistics

Experience: 1–2 years of experience in Customer Support, Customer Service, Logistics, or a related field

Qualification: Graduate in any stream

Job Type: Full-time

Fluency: English, Hindi and Marathi (Verbal and Written)

Vacancy: 3

Salary: Rs 15,000 – Rs 16,000 per month

Job: Permanent

Job Responsibilities

- Handle customer inquiries through phone calls, emails, and internal systems.
- Track shipments and provide timely updates to customers.
- Handle customer complaints and resolve issues professionally.
- Manage escalations and coordinate with the concerned departments.
- Coordinate with operations, delivery, and logistics teams for issue resolution.
- Maintain accurate customer records and update information in the system.
- Prepare and maintain customer service reports.
- Follow up on pending complaints, shipments, and customer requests.
- Ensure timely and accurate communication with customers.
- Maintain a high level of customer satisfaction.

Required Skills

- Excellent verbal and written communication skills.




- Good customer-handling and interpersonal skills.
- Patience and a positive attitude while dealing with customers.
- Basic computer and IT knowledge.
- Working knowledge of MS Office, especially MS Excel and email.
- Good problem-solving and decision-making skills.
- Ability to coordinate with multiple teams.
- Ability to work under pressure and manage multiple queries.

Preferred Qualities

- Professional and polite communication.
- Strong follow-up skills.
- Attention to detail.
- Ability to learn new software and systems quickly.
- Team-oriented approach.
- Willingness to take responsibility for customer issues from start to resolution.

What We Offer

- Fixed salary of Rs 15,000 – Rs 16,000 per month
- Performance-based incentives
- Opportunity to earn additional income through lead generation and conversion
- Growth opportunities within the sales and business development team
- Professional and target-driven work workplace
- PF and ESIC
- Permanent Job
- Yearly Leaves
- Yearly Bonus
- Promotions

📌 Customer Support Executive (Pune)
🏢 OBN ASSOCIATE EXPRESS INDUSTRIES PRIVATE
📍 Pune