Key Responsibilities:1. Operations & Field Service ManagementManage preventive, breakdown, and corrective maintenance of forklifts at client locations and in-house.

- Coordinate and oversee on-site repairs, overhauling jobs, and AMC services.
- Assign jobs to technicians, monitor daily progress, and ensure timely job completion.
- Maintain a service calendar and assign technicians accordingly.
- Review and approve service job cards.
- 2. Customer Coordination & RelationshipAct as the primary point of contact for all service-related queries.
- Provide customers with job updates, repair estimates, and service reports.
- Ensure prompt resolution of customer complaints and technical escalations.
- Build long-term relationships with AMC and contract customers.
- 3. Team ManagementLead and supervise a team of field technicians, helpers, and workshop staff.
- Conduct regular team briefings, safety training, and skill upgradation.
- Track technician productivity and attendance.
- 4. Maintenance Planning & ReportingTrack and schedule periodic maintenance (PM) of forklifts as per OEM or internal standards.
- Maintain detailed service records and generate daily, weekly, and monthly reports.
- Monitor fleet downtime and ensure minimal service disruptions.
- 5. Parts, Tools & InventoryPlan and ensure the availability of critical spare parts and tools.




- Coordinate with the parts store for issue and return of materials.
- Approve and verify consumables usage and ensure minimum wastage.
- 6. AMC & Service Contracts ExecutionPlan and execute AMC visits, including checklist compliance and customer sign-off.
- Renew AMCs on time and identify service revenue opportunities.
- 7. Cost & Quality ControlControl service costs (manpower, parts, travel).
- Ensure safety, quality, and compliance in all service jobs.
- Ensure adherence to ISO/SOP/service documentation (if applicable).
- Qualifications & Experience:Diploma / BE in Mechanical / Electrical / Automobile Engineering.
- Minimum 5–8 years of experience in industrial equipment/forklift service management.
- Hands-on experience in forklift maintenance is mandatory.
- Proven ability to manage field teams and handle customer service independently.
- Key Skills:Robust technical knowledge of forklifts (diesel, battery-operated, electric).
- Team leadership and field team supervision.
- Customer handling and communication.
- Proficiency in MS Excel, service software/ERP (optional).
- Ability to handle pressure situations and breakdown escalations.
- Problem-solving, attention to detail, and multitasking.

📌 Service Manager (Pune)
🏢 INDIAN LIFTERS
📍 Pune