Key Responsibilities
- Manage Communications inbound and outbound phone calls, emails, and live chats.
- Identify customer needs, resolve problems, and provide solutions.
- Document every customer interaction accurately in the data base
- Adhere to company communication scripts, policies, and escalation metrics
Essential Skills and Qualifications
- Transparent verbal and written communication skills with active listening abilities.
- High level of patience and emotional control when dealing with clients.
- Basic computer proficiency and familiarity with customer management systems.
If interested, please share your Resume at
[email protected]
📌 Customer Service Associate (Mumbai)
🏢 Parag Milk Foods
📍 Mumbai