We are looking for a highly skilled and experienced Product Support Engineer to join our team at Fynd (Shopsense Retail Technologies Ltd.). The ideal candidate will have a strong background in product support and excellent problem-solving skills. As a Product Support Engineer, you will be responsible for providing top-notch support to our customers and ensuring their issues are resolved efficiently.

Roles and Responsibility

- Provide technical assistance and support to customers via phone, email, or chat.

- Troubleshoot and resolve customer complaints and issues in a timely and professional manner.

- Collaborate with cross-functional teams to identify and implement solutions for customer requests and concerns.

- Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.

- Analyze customer feedback and suggest improvements to our products and services.





- Stay up-to-date with industry trends and emerging technologies to continuously improve our products and services.

Job Requirements

- Strong understanding of product support principles and practices.

- Excellent communication and problem-solving skills.

- Ability to work effectively in a fast-paced environment and prioritize tasks.

- Robust analytical and troubleshooting skills.

- Experience working with retail technologies is an added advantage.

- Any graduate degree is required.

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📌 Product Support Engineer | Global (Mumbai)
🏢 Fynd
📍 Mumbai