Job Summary

The Front Office Executive serves as the first point of contact for guests, providing exceptional service and ensuring a smooth check-in, stay, and check-out experience. This role involves managing front desk operations, handling guest inquiries and reservations, coordinating with other departments, and upholding the resort’s hospitality standards to ensure guest satisfaction.

- Key Responsibilities Guest Relations. Welcome guests warmly and assist with check-in and check-out procedures.
- Provide detailed information about the resort’s facilities, services, and event offerings.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain a friendly, courteous, and helpful demeanor at all times to ensure a positive guest experience.
- Coordinate with housekeeping, maintenance, and food & beverage teams to ensure guest needs are met efficiently.
- Front Desk Operations Manage phone calls, emails, and online reservations efficiently.
- Maintain accurate guest records, billing details, and payment processing through the property management system (PMS).
- Prepare and update occupancy reports, guest lists, and daily activity logs.
- Handle check-ins/check-outs in compliance with resort policies and procedures.
- Monitor and manage room assignments, availability, and overbooking situations.




- Administrative SupportAssist in maintaining front desk supplies and ensure smooth daily operations.
- Record and relay messages accurately to concerned departments or personnel.
- Support the Sales and Events team by providing guest or client information when required.
- Ensure the lobby and reception area remain clean, organized, and welcoming.
- Qualifications and Experience Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field.
- 1–3 years of experience in front office or guest services, preferably in a hotel, resort, or event centre.
- Proficiency in hotel management software
- Excellent communication and interpersonal skills.
- Strong multitasking ability and attention to detail.
- Professional appearance and grooming standards.
- Ability to work flexible hours, including weekends and holidays.
- Key Competencies Excellent customer service orientation
- Team player with a positive attitude
- Problem-solving and conflict resolution skills
- Strong organizational and time-management abilities
- Adaptability and calmness under pressure
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- Compensation and Advantages Competitive
- Meal and accommodation benefits (if applicable)
- Uniform and grooming allowance

leave benefits

- Opportunities for training and career growth

📌 Front Office Executive (Ernakulam)
🏢 CMK S Habitate Centre
📍 Ernakulam