Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

;

Primary Responsibilities:

- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints

Additional Responsibilities:

- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns

Academic score: Minimum 50% throughout academics

- Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score

Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving

Required Knowledge:



- Banking products
- Regulatory norms
- Customer service principles

Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving

Required abilities

- Physical: NA
- Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

- Travel: Yes up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other details

- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Relationship Officer Branch Banking (New Delhi)
🏢 AU Small Finance Bank
📍 New Delhi