Job Description

- Own ARIS as product/business owner (or equivalent process repository), accountable for availability, performance, and user experience.

- Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning.

- Define and maintain ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure.

- Manage integrations and data flows with reporting, workflow tools, document repositories, and CMDB/service tools (where applicable).

- Oversee platform risk management: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations.

- Provide support and problem management for ARIS incidents; drive root-cause analysis and permanent fixes; support periodic version upgrades.

- Lead the RTB pod: stability, incident/problem/change management, service requests, continuous improvement; run agile/lean ceremonies; own SLAs/SLOs and operational metrics.

- Senior stakeholder & people leadership: act as ARIS SME/trusted advisor, facilitate executive workshops, define reporting/dashboard requirements, coach pod members, and build resilience (runbooks/cross-skilling).

Ensure to meet the following requirements:

- Proven hands-on ARIS administration (user/role design, repository governance, configuration, upgrades, and support).

- Solid service delivery leadership using ITIL practices (Incident / Problem / Change / Request).





- Audit/regulatory operating experience with a strong control mindset and evidence-based delivery.

- Reporting and integration patterns experience (APIs, data extracts, automation) is highly desirable.

- Strong written and verbal communication, able to translate technical/process topics for senior stakeholders.

- ARIS modelling governance & standards knowledge (BPMN/EPC/other notations as applicable).

- Core competencies: operational resilience mindset; metrics-driven performance management; agile/lean in operations; stakeholder management/influencing; structured problem solving.

Total Experience Expected: 06-08 years Qualifications

## Required Qualifications

Bachelors degree in computer science, Information Technology, Information Systems, Engineering, or a related field.

5-8+ years of experience in Leading the Business Process Modeling for Retail.

3+ years of experience delivering BPM thru ARIS. Experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (retail services strongly preferred).

Experience working with engineering, product, program, business/end users, vendors and stakeholders.

Experience managing enterprise-scale BPM programs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Analyst Technical Lead (Chennai)
🏢 Sopra Steria
📍 Chennai