22 Sep
|
ValueLabs
|
Hyderabad
22 Sep
ValueLabs
Hyderabad
Key Requirements of this Role
- Shift constraints: You must work strictly in the night shift to support overseas clients.
- Communication skills: High-level verbal and written english, strong phonetics, and skilled etiquette are mandatory.
- Conflict resolution: You must be highly skilled at handling difficult or irate callers calmly.
- Channels: Managing omnichannel support via both international phone calls and email.
- Performance metrics: Meeting tight project KPIs and SLAs while performing deep research to resolve complex vendor queries. [1, 2]
Interested candidates can also reach out to me on my LinkedIn : linkedin.com/in/sai-ram-thudimilla-1a1167215
📌 Customer Support Executive-Semi Voice Process (Hyderabad)
🏢 ValueLabs
📍 Hyderabad