22 Sep
|
Kriyalogic Technologies
|
Hyderabad
22 Sep
Kriyalogic Technologies
Hyderabad
Key Responsibilities
- Monitor and evaluate customer interactions, including calls, chats, and emails, as per defined quality parameters.
- Conduct regular quality audits and provide accurate feedback to operations teams.
- Identify process gaps, quality issues, and areas for improvement.
- Prepare and maintain quality reports and performance dashboards.
- Conduct calibration sessions with the operations and QA teams.
- Provide constructive feedback and coaching to agents to improve performance.
- Ensure compliance with process guidelines, company policies, and quality standards.
- Track quality trends and recommend corrective and preventive actions.
- Work closely with Team Leaders and Operations Managers to improve overall process performance.
📌 BPO Quality Analyst (Hyderabad)
🏢 Kriyalogic Technologies
📍 Hyderabad