- Lead and supervise the overall functioning of the Student Care Cell.
- Develop and implement student support, engagement, and welfare initiatives.
- Establish effective mechanisms for receiving, tracking, and resolving student grievances and concerns.
- Coordinate with academic departments, administration, hostel, transport, security, medical, counselling, and other relevant units for student support.
- Monitor student complaints, requests, feedback, and cases to ensure timely resolution.
- Develop and monitor Student Care KPIs, MIS reports, dashboards, and performance reports.
- Conduct regular reviews of student issues and identify recurring concerns and areas for improvement.
- Maintain proper documentation and confidential records of student cases.
- Organize student interaction sessions, feedback activities, orientation programs, and awareness initiatives.