Responsibilities

- Manage a portfolio of strategic Enterprise clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
- Build and maintain trusted relationships with key stakeholders by combining technical understanding with robust business acumen.
- Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
- Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
- Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
- Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
- Develop deep expertise across multiple products while staying informed on industry trends and best practices.
- Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
- Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.





Required Skills & Experience

- At least 6 years of CSM experience, with 2+ years managing Enterprise/Strategic Accounts (>US ARR/ account)
- Comfortable managing multiple stakeholders across regional and global teams.
- Experience managing clients where Singapore serves as the regional/APAC hub, with stakeholders across markets such as SEA, ANZ, HK, Korea and Japan.
- Demonstrated ability to build relationships beyond day-to-day users and establish C-level/senior executive engagement.
- Able to identify expansion opportunities, cross-sell and upsell based on customer business needs.
- Strong in developing success plans, QBRs/EBRs and executive-level business cases.
- Able to independently manage complex enterprise accounts and drive retention, adoption and growth.
- Comfort in regular Face-to-face meetings in clients office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager - APAC (Singapore Based) (India)
🏢 Wingify Software
📍 India