- Handle international chats with customers from various countries, providing timely and effective solutions to their queries.
- Process customer requests, resolve issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with other teams to ensure seamless communication and effective issue resolution.
Job Requirements :
- 0-1 year of experience in an International BPO or Call Centre environment.
- Proficiency in handling international chat processes (non-voice) is essential.
- Strong understanding of basic computer applications such as email, chat software, etc.