Customer Relationship Manager Job Responsibilities

- Maintain regular communication with existing clients.
- Act as the primary point of contact for clients for all day-to-day requirements.
- Understand and record client requirements, queries, and concerns.
- Coordinate with the Production, Dispatch, Accounts, and Sales teams to resolve client requirements.
- Provide clients with timely updates regarding order status, production, dispatch, and delivery.
- Follow up with clients for pending information, documents, approvals, and payments wherever required.
- Handle client complaints and ensure timely resolution.
- Maintain proper records of client communication, orders, complaints, and follow-ups.
- Regularly check with clients regarding their satisfaction with products and services.
- Build and maintain strong,



professional relationships with existing clients.
- Follow up with inactive clients to understand their requirements and maintain the relationship.
- Collect client feedback and share important feedback with management.
- Ensure all client requests are properly communicated to the concerned department and closed on time.
- Prepare daily/weekly reports on client communication, pending issues, complaints, and resolutions.
- Ensure qualified, polite, and prompt communication with all clients.

Main Objective:
To ensure excellent client service, timely communication, quick issue resolution, and long-term relationships with existing clients.

📌 Customer Relationship Manager (Raipur)
🏢 AADITYA EQUIPMENTS
📍 Raipur