Job Summary

We are looking for an experienced and target-oriented Collection Manager to manage collection activities for our Unsecured Personal Loan portfolio. The candidate will be responsible for achieving collection targets, managing collection teams/agencies, reducing delinquency, and ensuring timely recovery of outstanding dues.

Key Responsibilities

- Manage and monitor the collection process for the Unsecured Personal Loan portfolio.
- Lead and supervise the collection team to achieve monthly collection and recovery targets.
- Allocate delinquent accounts and monitor field/tele-calling collection activities.
- Track DPD, delinquency, roll-forward and recovery performance.
- Conduct regular performance reviews and provide guidance to collection executives.
- Coordinate with collection agencies and internal teams for effective recovery.
- Monitor daily collection reports, MIS and productivity dashboards.
- Identify high-risk and overdue accounts and develop appropriate recovery strategies.
- Ensure adherence to company policies, RBI guidelines and collection processes.
- Handle escalated customer cases and resolve collection-related issues professionally.
- Conduct regular team meetings and performance reviews.




- Take corrective action to improve collection efficiency and reduce portfolio delinquency.
- Ensure proper documentation and timely updating of collection systems/MIS.

Required Skills

- Strong team handling and leadership skills.
- Good communication and negotiation skills.
- Target-oriented and result-driven approach.
- Knowledge of personal loan collections and delinquency management.
- Robust analytical and problem-solving skills.
- Good knowledge of MS Excel and collection MIS.
- Ability to manage collection agencies/DSAs.
- Willingness to work in a target-driven environment.

Eligibility

- Qualification: Any Regular Degree
- Experience: 3+ years in Collections, preferably in Personal Loans / Unsecured Loans / NBFC / Banking
- CTC: Up to 5 LPA, depending on experience and interview performance.
- Notice Period: Immediate joiners / candidates with short notice period preferred.

Key Performance Indicators (KPIs)

- Collection Efficiency
- Monthly Recovery Target Achievement
- DPD/Delinquency Control
- Roll-Forward Reduction
- Team Productivity
- Agency Performance
- Portfolio Quality

📌 Collections Manager (Kakinada)
🏢 Muthoot Finance
📍 Kakinada