We are looking for a highly skilled and experienced Support Executive to join our team at Parex Technologies. The ideal candidate will have 2 to 5 years of experience in the IT Software / Software Services industry.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain knowledge base articles to improve customer self-service capabilities.
- Analyze customer feedback and suggest improvements to products or services.
- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Strong communication and problem-solving skills are essential.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Experience with software applications and technologies is required.
- Robust analytical and troubleshooting skills are necessary.
- Ability to collaborate with cross-functional teams to achieve common goals.
- Strong attention to detail and ability to document processes and procedures.

📌 Support Executive (Ahmedabad)
🏢 Parex Technologies
📍 Ahmedabad