Purpose of Role: To improve the business in their designated POD, expand the business & manage P&L;, uphold the customer centricity & generate revenue

Roles & Responsibilities:

1. P&L; Management

- Overseeing & Responsible for the P&L; of the respective POD in coordination with SZM & ground team
- Building strategies & processes to reduce discrepancy in COD Deposit in coordination with ZM & SZM
- Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure
- Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue

2. People & Manpower Management

- Analyzing the performance on ground through dashboard and create manpower planning
- Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure
- Understanding reasons for attrition & building strategies to reduce the attrition rate in sync with the SZM & HI
- Forecasting manpower allocation in the hubs & cities basis the analyzes of projection
- Mentoring & Training the SZM & HIs on processes & compliances
- Maintaining stability of employee in the team & reduce attrition rate




- Creating pipeline for the delivery partners basis the volume of shipment with the vendors

3. Expansion of Business

- Synchronize with the sales team & vendors to increase the volume for hubs in specific regions with low volume
- Responsible for expansion of business in self-operated & franchise hubs in coordination with the SZM & Central Team

4. Performance Management

- Closely monitoring & managing the operational performance of hubs on daily basis & providing feedback to the SZM on performance improvement
- Building current strategies & processes for improvement of performance in ground level
- Associating with the POD CT Team for data analysis & planning the performance of the team
- Ensure internal growth of the employee through career development
- Achieving the targets of P&L;, Performance & Revenue with coordination with the SZM, HI

5. Escalation Management

- Resolving the escalation received from higher management & customers with the SZM & HIs
- Resolving the salary issues raised for the SZM & HI with coordination with the HR Team

📌 Senior Manager & Associate Director - Last Mile Operations (Ahmedabad)
🏢 Shadowfax Technologies
📍 Ahmedabad