Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using our CRM system.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in a similar role (customer support or voice process).
- Excellent communication skills with the ability to handle high-pressure situations.
- Ability to work in a fast-paced workplace with multiple priorities simultaneously.
- Basic computer knowledge and proficiency in Microsoft Office applications.
- Grad/Undergrad.
📌 Customer Support Associate- Voice process (Noida)
🏢 TP
📍 Noida