Responsibilities:

- Provide and resolve the support calls in person, over phone and email services.
- Installation and configuration of Windows Operating Systems (Windows 7, 8, 10).
- Install and Configuring win server 2008R2, 2012R2, DNS, AD, DHCP and Print Server
- Installation & troubleshooting of Printers, Scanners and other peripheral devices.
- Installation & troubleshooting of Operating Systems (Microsoft Windows 7 Prof, Windows 8)
- Installation of MS Office 2000, 2003, 2007, 2010.
- Configuration & backup of mails accounts & settings in Outlook Express & Microsoft Outlook.
- Software installation as per requirements.
- Follow up with suppliers to ensure problem resolution and call closure.
- Remote Support to resolve Client side issues using any Desk Tool.
- Reinstallation of OS, arising due to incidents of OS crashes or problems where a reinstallation is
- Required.




- Maintain database of the IT Asset vendors with details like contact person, telephone numbers,
- Escalation matrix, commitments, and SLA etc.
- Knowledge on LAN/WAN, TCP/IP, Sub netting
- Configuring & Troubleshooting all Desktop, Laptops and network related issues and resolving end user issues with remote desktop tools.
- Troubleshooting Hardware and Software Related issues.
- Troubleshooting Switching Port issues and Escalating to Remote Support Team if it Requires Physical attention..
- Having Knowledge on All type of Network Cabling.
- Work on Scheduled Tasks as Part of Change Management.
- Analyze and Escalate the Critical issues to the Level 2 Team.
- Configuration of DHCP
- User Creation & User Profiles.
- Configuration of Backup and Restore.
- Assembling of Personal Computers.

📌 Hardware and Networking Engineer (Chennai)
🏢 Gios it services
📍 Chennai