Job Purpose:

To provide excellent patient care service with interpersonal skills, positive communication, helpful and courteous at all times.

Job Responsibilities:

Handle inbound customer calls.

- Make outbound follow-up calls.
- Provide information on Cloudnine services and healthcare offerings.
- Explain maternity/birthing packages.
- Book appointments across specialties.
- Respond to customer queries and resolve complaints within SLA.
- Accurately update CRM after every interaction

Other Skills, which includes:

- Accountability
- Professional Attitude and Appearance
- Customer Focus
- Psychosocial skills (Communication & Listening Skills/Interpersonal/Empathy/Emotional Quotient)
- Cognitive Skills (Critical Thinking/Decision Making/ Problem Solving/Planning/Organizing/Reflective Thinking/ Assertiveness/ Crisis Management/Time Management/Attentiveness)
- Preparing and managing records
- Professional Ethics (Privacy/ Confidentiality)
- Product/Service Knowledge

Excellent communication skills, customer empathy, active listening, problem-solving ability, positive attitude, patience, ability to work in rotational shifts, target-oriented, quick learner, professional etiquette

📌 Call Center Executive (Bangalore Rural)
🏢 The Kids Clinic
📍 Bangalore Rural