Walk-in Drive Details:

- Date: 23 September 2026
- Reporting Time: 10.30 AM
- Venue: A1 block ground floor, Gate way office Parks, perungalathur
- Documents to be carried: Resume, Aadhar card and 12th Mark sheet

IN THIS ROLE, YOU WILL GET TO:

- Be the primary point of contact for our Business-to-Business customers through calls and email.
- Provide timely, accurate, and professional support while maintaining service-level agree-ments (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documen-tation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.

OUR MOST SUCCESSFUL CANDIDATES WILL HAVE:

- Language proficiency B2 & above communication in English.
- Typing speed of 30 WPM with 93% accuracy.
- Robust customer service mindset with active listening skills.




- Familiarity with email etiquette and multi-channel communication (email, voice)
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).

WORK SETUP:

- Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
- Shift: Rotational shifts-includes both day and night
- 5 days of work, 2 days rotational off

WE WILL GIVE YOU:

- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.

DISCLAIMER

- Sutherland never asks for payments or favors for job opportunities.
- If you receive any suspicious request, please report it to: [email protected]

📌 Walk-in || Customer Support Associate(Voice) - Chennai
🏢 Sutherland Global Services Private
📍 Chennai