Role & responsibilities

If you cannot find candidates with ECM experience, pls look for CSM module experience.

- Developing and configuring current features for the Enterprise Case Management (ECM) system in ServiceNow
- Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs.
- For assigned user stories, configure modules in the ECM Platform or build code as needed.
- Conduct technical quality reviews and unit testing of the developed user stories
- Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations
- Integrating applications into ECM; the below ECM ServiceNow modules are in scope for this program:
- Case management.
- Integrations.
- Service portal.
- Service catalog.
- Agent chat.
- Advanced work assignment.
- Interaction management.
- Agent workspace.
- Service level management.
- Reporting and analytics.

Location- PAN INDIA

Experience – 7-8 years

Preferred candidate profile

SNOW CSM

📌 SNOW ECM (Pune)
🏢 Tekskills
📍 Pune