Front Office Manager – Job Description

Position: Front Office Manager

Department: Front Office

Industry: Hotel / Hospitality

Location: Hotel IVY, Raipur

Employment Type: Full time

Key Responsibilities

Manage and supervise daily front office operations.

Lead and train front desk staff to maintain high service standards.

Handle guest check-in and check-out processes efficiently.

Ensure excellent guest satisfaction and resolve complaints professionally.

Manage room reservations, cancellations, and availability.

Coordinate with Housekeeping, F&B;, Maintenance, and other departments.

Monitor room status, occupancy, arrivals, departures, and VIP guests.

Maintain accurate records, reports, and front office documentation.

Handle billing, cash management, and payment-related issues.

Ensure compliance with hotel policies and SOPs.

Prepare daily/weekly/monthly front office reports.

Support revenue management and maximize room occupancy.

Handle emergency situations and ensure guest safety and security.

Pay: ₹25,000.11 - ₹30,000.05 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Manager (India)
🏢 HOTEL IVY
📍 India