Educational Requirements

- Bachelor of Engineering,BTech,BCA,BSc,ME,MTech,MCA,MSc,MBA

Service Line

Data Analytics Unit

Responsibilities

- Provide production support for IoT applications, connected devices, gateways, and edge-to-cloud solutions.
- Monitor device connectivity, message delivery, telemetry flow, gateway health, cloud ingestion, and application performance.
- Troubleshoot connectivity issues involving MQTT, HTTP/REST, AMQP, TCP/IP, APIs, certificates, and network configurations.
- Investigate device disconnections, delayed messages, failed telemetry, authentication errors, and integration failures.
- Support communication between IoT devices, edge gateways, cloud platforms, and downstream applications.
- Analyze logs, alerts, message queues, API responses, and device or gateway diagnostics.
- Perform incident resolution, root-cause analysis, problem management, and preventive-action tracking.
- Support device registration, provisioning, authentication, certificate management, configuration, and firmware-update processes.
- Work with development, cloud, network, security, hardware, and platform teams to resolve production issues.
- Create and maintain support documentation, runbooks, standard operating procedures, and knowledge-base articles.
- Participate in deployments, releases, change management, service reviews,



and operational readiness activities.
- Automate repetitive monitoring, validation, troubleshooting, and support tasks where applicable.
- Ensure the reliability, security, scalability, and availability of IoT connectivity solutions.

Technical and Skilled Requirements

- 4-7 years of experience in IoT, application support, cloud support, integration support, or production support.
- Strong knowledge of MQTT, HTTP/REST, and AMQP protocols.
- Experience with IoT device connectivity, edge gateways, telemetry, and edge-to-cloud communication.
- Understanding of IoT architecture covering devices, gateways, messaging, cloud ingestion, APIs, and applications.
- Experience troubleshooting network, protocol, API, authentication, certificate, and message-delivery issues.
- Working knowledge of Linux, log analysis, networking, REST APIs, JSON, and security fundamentals.
- Scripting or programming experience in Python, Java, Node.js, C, or C++.
- Experience in incident management, problem management, root-cause analysis, and production support.
- Strong analytical, troubleshooting, communication, and documentation skills.

Preferred Skills

- Domain->IoT->IoT-ALL
- Technology->IoT Platform->Nia based IoT Platform

📌 IoT & Edge-to-Cloud Connectivity Support Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad