Role & responsibilities

Job Title: Associate Customer Support Voice-Hindi

Location: Hyderabad

Language Proficiency:

- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)
- SVAR 48 and Above

Qualifications & Applicant Specifications:

- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Solid comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary)

Preferred candidate profile

Key Responsibilities:

- Handle inbound and outbound calls professionally with strong communication skills
- Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules

Shift Timings:

- Male employees: 24/7 rotational shifts
- Female employees: Rotational day shifts
- Stay updated with process knowledge and daily updates

Skills Required

- Strong verbal and written communication
- Customer-centric approach with problem-solving ability

Employment Type: Permanent.

- Working days after training: 5 days with 2 days rotational weekly off.

📌 Hindi Voice Process-Customer support /Tech Mahindra (Hyderabad)
🏢 SPINO TECHNOLOGIES
📍 Hyderabad