To manage end to end skillset operations in line with the Unit objectives OR

company plan thereby contributing to

business performance improvement

Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,

Outliers, Attendance, and Attrition

Effective Management of Budgets and Commercials.

Client Management through effective SLA monitoring, query resolution and weekly

connects.

Employee Development & improvement of Employee satisfaction index

Succession Planning

Process and Productivity Improvements - Performance reviews

Work in collaboration with the Quality / Work force planning & HR teams

Daily, weekly, and monthly reporting

Effective Floor Management during volume processing and TAT deadlines

Client Management through effective SLA monitoring, query resolution and weekly

connects.

Employee Development & improvement of Employee satisfaction index

Succession Planning

Process and Productivity Improvements - Performance reviews





Work in collaboration with the Quality / Work force planning & HR teams

Daily, weekly, and monthly reporting

Effective Floor Management during volume processing and TAT deadlines

Eligibility & Desired Skills:

- Minimum 3 years of experience in Delivery Manager role (preferred)
- Should have handled a Span of 50 Plus Staff ( Team Size )
- Customer Focus
- Excellent Leadership skill
- Excellent Communication, Influencing and Negotiating skills
- Performance Management & People Development
- Business Acumen
- Planning & Organizing
- Analytical Thinking & Decision-Making Skills
- Flexibility & Resilience
- Achievement orientation & Withstanding Pressure
- Ownership & Accountability for results Ready to work in any shift / day
- Should have experience in logistics

📌 Delivery Manager (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur