- Implement and configure ServiceNow HR Service Delivery (HRSD) modules.
- Develop and customize HR Case Management solutions.
- Configure Employee Service Center (ESC) and HR Knowledge Management.
- Design and develop HR workflows, lifecycle events, and automation solutions.
- Create and maintain Catalog Items, Record Producers, Flow Designer workflows, and integrations.
- Collaborate with HR stakeholders to gather and analyze business requirements.
- Develop and support integrations between ServiceNow and third-party HR systems.
- Perform system testing, troubleshooting, defect resolution, and deployment activities.
- Participate in Agile ceremonies and contribute to continuous improvement initiatives.
- Prepare technical documentation and provide user training where required.
Required Skills
- Strong experience with ServiceNow HRSD implementation and support.
- Expertise in:
- HR Case Management
- Employee Service Center (ESC)
- HR Knowledge Management
- Lifecycle Events
- Employee Document Management
- Hands-on experience with:
- Flow Designer
- IntegrationHub
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- REST/SOAP APIs
- Solid JavaScript and ServiceNow platform development skills.
- Experience in catalog management and workflow automation.
- Good understanding of HR business processes.
Preferred Skills
- Experience with ServiceNow Employee Center Pro.
- Knowledge of ServiceNow ITSM and Employee Experience modules.
- Exposure to HR system integrations such as Workday, SAP SuccessFactors, Oracle HCM, or AD.
- Experience with ServiceNow upgrades and platform administration.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist HRSD certification.