23 Sep
|
Concentrix
|
Hyderabad
23 Sep
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of customer support agents to achieve daily targets and KPIs.
- Monitor and analyze performance metrics such as CSAT, shrinkage, attrition, and international BPO processes.
- Develop strategies to improve team productivity, reduce costs, and enhance overall customer satisfaction.
- Collaborate with other departments to resolve complex issues and implement process improvements.
Job Requirements :
- 4-12 years of experience in a similar role or industry (BPO/Call Centre).
- Solid understanding of international chat process operations.
- Proven track record in leading teams towards achieving high levels of performance.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad