- Administer and maintain the ServiceNow platform, ensuring availability and performance.
- Manage users, groups, roles, permissions, and access controls.
- Configure forms, fields, workflows, notifications, and catalog items.
- Monitor platform health and proactively resolve performance issues.
- Support upgrades, patching, and release deployments.
- Maintain CMDB data integrity and governance.
- Create reports, dashboards, and service performance metrics.
- Work closely with business users to provide operational support and system enhancements.
- Ensure compliance with ServiceNow best practices and governance standards.
Required Skills
- 5-8 years of overall IT experience with strong ServiceNow Administration expertise.
- Hands-on experience with ServiceNow ITSM modules.
- Strong understanding of instance management,
user administration, and platform configuration.
- Experience managing CMDB and Service Catalog.
- Knowledge of ACLs, roles, groups, and security administration.
- Familiarity with ServiceNow reporting and dashboard creation.
- Good problem-solving and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) certification.
- Experience supporting ITSM, Asset Management, and CMDB environments.
- Understanding of ServiceNow governance and operational best practices.
Work Model
- Full time position.
- Work from CloudAngles Hyderabad office, 5 days a week