Role Descriptions: Role Summary:Design| configure| and deploy AI-powered agents and LLM-driven experiences within ServiceNow using Now Assist capabilities| focusing on intelligent automation and conversational outcomes.Key Responsibilities:Develop and configure AI Agents using ServiceNow AI Agent Studio (Yokohama/Zurich releases)Design and implement LLM Topics and prompt configurationsBuild and customize solutions using the Now Assist Skills KitCreate domain-specific AI workflows for ITSM| HRSD| and CSM use casesOptimize prompts| grounding| and responses for accuracy and relevanceIntegrate AI agents with workflows| knowledge base| and enterprise data sourcesMonitor AI performance and continuously improve conversation qualityRequired Skills:Hands-on experience with Now Assist| AI Agent Studio| and LLM topic configurationStrong understanding of GenAI concepts| prompt engineering| and LLM orchestrationExperience with ServiceNow platform scripting (Glide| Flow Designer)Familiarity with knowledge grounding and contextual AI design
Essential Skills: ServiceNow Now Assist AI Agent / LLM Topic Developer
Location - PAN India
Skills: ServiceNow
Experience Required: 5+

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