Job Summary

Minimum 1+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance. Consumer Lending Servicing Monetary NonMonetary Operations. 2+ years of experience in Consumer Lending Servicing / Loan Operations. Robust handson exposure to monetary transactions, account maintenance, and exception handling. Good understanding of servicing reports, reconciliation, and compliance controls.

Responsibilities

- Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
- Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
- Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).




- Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
- Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
- Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows. Manage client escalations, internal queries, and audit clarifications related to servicing.

Additional Responsibility

- Good knowledge about MS office.
- Good communication skills (written verbal).
- Flexible working in US shift (rotational shift).

Educational Requirement

Graduate

Preferred Skills

- India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

Service Line

BPO Service Line

📌 Senior Process Executive (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad