23 Sep
|
Brigade Group
|
Bengaluru
23 Sep
Brigade Group
Bengaluru
- Act as the direct and primary point of contact for customer s, managing all post-sale tickets and customer interactions.
- Receive and log customer queries, concerns, and requests in the ticketing system.
- Coordinate with the Operation Teams for resolution of queries
- Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customer s.
- Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.
- Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Dy Manager-Customer Experience (Bengaluru)
🏢 Brigade Group
📍 Bengaluru