Job Summary

As Enterprise Architecture Qualified you will be responsible for supporting the service process owner and performance insights to ensure delivery of the business agenda. You will also be responsible for identifying and delivering agreed improvements to the process, tools, and technology utilized in the core operational support process. This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

Responsibilities

- Support the overall design authority for the architecture process
- Maintain a detailed understanding of the underlying service landscape and the tools/platforms used to generate metrics and performance data
- Perform as a process expert at extracting and analyzing data from a diverse range of sources
- Participate in internal and external benchmarking exercises
- Support regular reporting including those reports related to value measures and voice of customer to support the service agreement
- Manage standardized reports and metrics that look at the Core Operational Support Processes
- Work with the account management teams to provide real customer insights on how services are performing and perceived by the end user




- Provide ad-hoc reporting to service lines when requested to support service improvement and transformation activity
- Ensure documentation and training is current for how reporting, metrics and insights are created

Basic Qualifications

- Bachelor's degree
- Experience extracting, analyzing, and presenting data

Preferred Qualifications

- Bachelor's degree in Statistics or Mathematical components
- Current practical experience of service management
- Proven skills working across multiple groups in multiple regions
- Logical mindset with the ability to prioritize multiple tasks while maintaining focus under pressure
- Knowledge in managing customer performance metrics
- Demonstrated analytical and problem-solving skills with strong attention to detail
- Demonstrated initiative, judgment and discretion while handling information
- Demonstrated ability to manage multiple projects concurrently

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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