- Design, develop, test, and deploy ITSM solutions on the ServiceNow platform to meet business requirements.
- Collaborate with cross-functional teams to identify process improvements and implement changes using ServiceNow's workflow automation tools.
- Develop integrations between ServiceNow modules such as CSM, SPM, and other third-party applications to enhance data flow and efficiency.
- Provide technical guidance and support to end-users on the use of ITSM processes within the ServiceNow platform.
Job Requirements :
- 6-10 years of experience in developing ITSM solutions on the ServiceNow platform.
- Solid understanding of API integration concepts for seamless data exchange between systems.
- Experience with configuration management principles for customizing ServiceNow modules like CSM (Customer Service Management) and SPM (Service Parts & Accessories Management).
- Proficiency in platform development best practices for building scalable solutions.