Role & responsibilities :

- Order Management: Manage order processing, scheduling, and dispatch coordination and ensuring alignment between plant production and customer delivery timelines.
- Customer Experience - Build relationships with institutional and export customers and driving customer satisfaction and retention.
- Service Excellence - Monitor OTIF, fill rate, and delivery timelines and improve service quality and responsiveness
- Complaint Resolution- Handle customer complaints (quality issues like GSM variation, defects), Conduct RCA with production/quality teams and Implementing preventive measures.
- Process Improvement- Implementing CRM systems and service tracking tools and continuously improve service delivery processes.

Preferred candidate profile :

- Education: MBA/PGDM (Marketing, Operations, Supply Chain Management, or General Management)
- Certifications: Customer Relationship Management (CRM), Supply Chain, Customer Experience (CX), or Service Excellence

- Critical Competencies:

- Order-to-Cash Process Management
- Service Performance Metrics
- Customer Relationship Management
- Complaint Handling & Root Cause Analysis
- Process Improvement & Service Optimization.

📌 Head New Product Development (Barnala)
🏢 Aspire Higher HR Solutions
📍 Barnala