Urgent Opening for CENTRE HEAD OPERATIONS with DR. AGARWALS EYE HOSPITALS LTD for Tenkasi, Tamilnadu Location.

Please share updated resume at [email protected]

Contact: +91 88834 64751.

JOB DESCRIPTION

Roles & Responsibilities:

- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day-to-day operations of the branch, focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
- Report to be submitted to Management.
- Giving On Job training to counselors, Patient care associates.
- Random counseling.




- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with doctors about targets, High value cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare a monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.

Key Requirements:-

- 5+ years of leadership experience
- Lead 20 - 30 member teams
- Handle mid-to-large business volumes
- Focus on patient experience & service quality
- Drive business development
- Manage doctors & stakeholders
- Robust communication skills

* Responsibilities can be modified subject to necessity.

Thanks!

Krishnamoorthy C

Assistant Manager - HR

📌 Centre Head Operations (Tenkasi)
🏢 Dr Agarwals Eye Hospital
📍 Tenkasi