Role & Responsibilities

- Own and manage a portfolio of enterprise and key B2B accounts, building robust, long-term client relationships.
- Act as the primary point of contact for assigned clients, ensuring high satisfaction, engagement, and retention.
- Understand client business needs and recommend tailored payment and commerce solutions.
- Drive revenue growth through upselling, cross-selling, and expansion within existing accounts.
- Identify new business opportunities through lead generation, cold calling, and business development.
- Build strong relationships with senior stakeholders and influence business decisions.
- Collaborate with cross-functional teams to ensure seamless onboarding, issue resolution, and overall client experience.
- Monitor account performance, engagement, revenue, and key business metrics to drive sustainable growth.
- Proactively identify opportunities to strengthen accounts and protect them from competitive penetration.
- Stay updated on the Indian retail, payments, and enterprise ecosystem to identify relevant business opportunities.

Preferred Candidate Profile





- Proven experience in B2B/Enterprise Account Management, Key Account Management, or Business Development.
- Experience managing large enterprise, retail, or strategic accounts.
- Strong network and understanding of the Indian enterprise/retail ecosystem.
- Hands-on experience in client acquisition, lead generation, cold calling, pre-sales, and business development.
- Strong relationship management, communication, presentation, and negotiation skills.
- Ability to build trust and effectively engage with senior stakeholders and decision-makers.
- Strong commercial acumen with a demonstrated ability to drive revenue and account growth.
- Excellent analytical and problem-solving skills with a customer-first approach.
- Ability to manage multiple stakeholders and accounts in a fast-paced, target-driven environment.
- Strong ownership mindset with the ability to work independently as an individual contributor.

📌 Strategic Account Manager (Kochi)
🏢 Paytm
📍 Kochi